Free downloads
All Pine Script files currently offered for download on Signal to Script are free. They require Google sign-in, but no payment. A refund is not applicable to a free download.
Paid custom development
Custom Pine Script indicators, strategy modifications and other commissioned software services, if purchased, are quoted and agreed separately. Each paid project should have a confirmed scope, price, delivery method and estimated delivery time before payment is requested. Deliverables are supplied digitally; no physical goods are shipped or returned.
Cancellation before work starts
If you cancel an agreed paid project before work begins, you can request a refund of any advance payment for that project. If work has already started, cancellation and any refund will be reviewed against the completed work, agreed scope and applicable law.
Problems with a delivered project
If the agreed deliverable is missing, cannot be supplied, or materially differs from the confirmed requirements, contact us promptly, ideally within 14 days of delivery. Include the project reference and a description of the issue. We will review the problem and first seek an appropriate fix or completion of the agreed work. When that is not possible, we will consider a full or proportionate refund as appropriate to the work not delivered, the project agreement and applicable law.
Completed and accepted digital work
Completed custom work that matches the agreed requirements is generally not returnable simply because the customer changes their mind. This does not remove rights that apply under law or rights expressly provided in a project agreement. New requirements or changes requested after acceptance can be quoted separately.
How refunds are processed
Contact us with the project reference to request a cancellation or refund. If a payment was made through PayHere, an approved eligible card refund may be processed through PayHere where supported. PayHere's automated refund facility supports full refunds; any agreed partial refund or refund for an unsupported payment method may require a separately arranged manual transfer. Timing depends on the payment method and financial institutions; delayed card refunds may take 5 to 10 days or longer after processing.
How to contact us
To request a cancellation, refund or correction, email [email protected] with your project or payment reference and a brief description. Do not send card numbers, passwords or other sensitive account information. Refer also to our Terms & Conditions and Privacy Policy.